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Knowledge Base (14)

  1. Email did not create an incident in Oracle B2C Service

    Answer: Environment: Oracle B2C Service, All versions  Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...

  2. Masking end-user PII and other sensitive information shared via Chat

    Answer: Environment: Enhanced Business Rules, Chat Oracle B2C Service Resolution: The Mask Content action available within the Chat (Subject/Question) and Chat events (data strings, Chat Transcript) in...

  3. Setting up mailboxes in B2C Service

    Answer: Environment: Oracle B2C Service, Email Management Resolution: Oracle B2C Service allows multiple Service and Outreach mailboxes to be set up on each interface. There are two types of mailboxes that...

  4. Element Manager Rest API Current Capabilities

    Answer: Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...

  5. An email address uses an umlaut in the local part of the address

    Answer: Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...
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Documentation (30)

  1. Link to a URL

    StartInteraction StartInteraction Used to create a new interaction ID. Each unique visit by users should be conducted under a unique interaction ID and can be sent using IPv6 IP addresses. For more information refer... Last Updated: 02/08/2023

  2. Link to a URL

    RegisterSmartAssistantResolution RegisterSmartAssistantResolution Allows for registering of the resolution action taken by the user after viewing SmartAssistant suggestions. Operation Signature ContentRequestStatus status =... Last Updated: 02/08/2023

  3. Link to a URL

    Visual Studio Add-In Templates Visual Studio Add-In Templates Introduction The following instructions will configure your system to use the desktop add-ins development templates. There are a number of individual template zip files... Last Updated: 02/08/2023

  4. Link to a URL

    GetPopularContent GetPopularContent Obtains a list of the most popular content contained in Oracle B2C Service. Operation Signature ContentListResponse response = Binding.GetPopularContent(String... Last Updated: 02/08/2023

  5. Link to a URL

    GetContent GetContent Obtains the details for a piece of content contained in Oracle B2C Service. Operation Signature Content content = Binding.getContent(String KnowledgeInteractionId, Content ContentTemplate... Last Updated: 02/08/2023
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