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Knowledge Base (14)

  1. Setting up mailboxes in B2C Service

    Answer: Environment: Oracle B2C Service, Email Management Resolution: Oracle B2C Service allows multiple Service and Outreach mailboxes to be set up on each interface. There are two types of mailboxes that...

  2. An email address uses an umlaut in the local part of the address

    Answer: Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...

  3. Single Sign On (SSO) Issue analysis

    Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to  troubleshoot configuration issues  using the logs available natively within...

  4. Email did not create an incident in Oracle B2C Service

    Answer: Environment: Oracle B2C Service, All versions  Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...

  5. Element Manager Rest API Current Capabilities

    Answer: Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...
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Documentation (30)

  1. Link to a URL

    StartInteraction ="1.0"?> <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns: u ="http Last Updated: 02/08/2023

  2. Link to a URL

    RegisterSmartAssistantResolution ://schemas.xmlsoap.org/soap/envelope/" xmlns: u ="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity Last Updated: 02/08/2023

  3. Link to a URL

    Visual Studio Add-In Templates previously installed the add-in templates, you can skip this step: gacutil.exe / u Last Updated: 02/08/2023

  4. Link to a URL

    GetPopularContent ://schemas.xmlsoap.org/soap/envelope/" xmlns: u ="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss Last Updated: 02/08/2023

  5. Link to a URL

    GetContent ; <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns: u ="http Last Updated: 02/08/2023
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